At Lavender Moon, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

Information We Collect

When you browse our site or place an order, we may collect personal information such as your name, email address, billing and shipping address, phone number, and payment details. We may also collect non-personal data such as your IP address, browser type, and how you interact with our website to help us improve your experience.

How We Use Your Information

We use your information to process and fulfil your orders, communicate with you about your purchase, and provide customer support. Your details may also be used to improve our website, personalise your shopping experience, and, if you opt in, send you updates about new arrivals, promotions, and exclusive offers.

Sharing Your Information

We only share your information with trusted third parties that help us operate our business, such as payment providers, delivery services, and website platforms. These partners are required to keep your information secure and only use it for the purposes necessary to provide their services.

Data Security

We take appropriate measures to protect your personal information from unauthorised access, misuse, or disclosure. While no method of transmission over the internet is completely secure, we follow industry best practices to safeguard your data.

Your Rights

You have the right to access, update, or request deletion of your personal information at any time. If you would like to do so, please contact us and we will respond as soon as possible.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can choose to disable cookies through your browser settings, although this may affect how the website functions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page.

Contact Us

If you have any questions about this policy or how your information is handled, please contact us and our team will be happy to assist.